Due to restrictions on public gatherings in New York State from the COVID-19 pandemic, events throughout the next several months have been postponed. Tickets for all postponed shows will be honored at the rescheduled dates.

In the event of a cancellation or if you are unable to attend a rescheduled date, refund details are as follows:

Purchases made on Ticketmaster.com or the Ticketmaster app: Refunds will automatically be made to the source of payment used at time of purchase. Processing can take up to 30 days from the time of official cancelation. You do not need to take any further action.
Purchases made in person at the Box Office: Tickets must be returned to the Palace Theatre Box Office in person to obtain a full refund. Original method of payment is required. At this time we are asking all patrons who purchased tickets at the Box Office for any cancelled or postponed shows to hold on to your tickets until the Box Office reopens in the coming weeks.
Palace Members: Purchases made by Palace Theatre Members on a credit card only may be mailed back to the Box Office for a full refund. Tickets purchased using cash in person at the Box Office must be returned in person for a refund. For those cash refunds, we ask that you hold on to your tickets until the Box Office reopens.

At time of postponement or date change announce, refunds will be available by request until 14 days prior to the new performance date.

If you have questions or concerns, please contact us at info@palacealbany.org or call 518-465-4663.