Due to restrictions on public gatherings in New York State from the COVID-19 pandemic, events throughout the next several months have been postponed. Tickets for all postponed shows will be honored at the rescheduled dates.

In the event of a cancellation or if you are unable to attend a rescheduled date, refund details are as follows:

Purchases made on Ticketmaster.com or the Ticketmaster app: Refunds will automatically be made to the source of payment used at time of purchase. Processing can take up to 30 days from the time of official cancellation. You do not need to take any further action.
Purchases made in person at the Box Office: As of December 23rd, 2020, the Palace Theatre Box Office will temporarily close for in person transactions due to expanded COVID-19 restrictions.

If your tickets were purchased through the Palace Theatre, either in person or over the phone we are asking that you please hold on to your tickets until the box office is reopened and we can process your refund. If you have any questions, please reach out to us at info@palacealbany.org
Palace Members: Purchases made by Palace Theatre Members on a credit card only may be mailed back to the Box Office or returned in person to the Box Office for a full refund. Tickets purchased using cash in person at the Box Office must be returned in person for a refund. The Palace Box Office is currently open for limited days and hours. For Current Box Office Hours Click Here

At time of postponement or date change announce, refunds will be available by request until 14 days prior to the new performance date.

If you have questions or concerns, please contact us at info@palacealbany.org or call 518-465-4663.