Box Office

Palace Theatre Box Office Info

The Palace Box Office is located at 19 Clinton Avenue, just two doors up the block from the main theatre entrance. 

Regular Hours

The Palace Theatre Box Office is open Monday through Friday from 9 AM to 5 PM.

From the last week of June through the last week of August - the Palace Theatre Box Office is open Monday through Thursday from 9AM to 5PM and Friday from 10AM to Noon. (The Box Office may be open for additional Friday & Weekend hours for events and on sales. Call 518-465-4663 with any questions about summer hours)

On Saturdays, Sundays and holidays with performances, the Box Office will open 3 hours before curtain.

On performance days, the Box Office will close at the end of the first intermission OR 45 minutes after the performance begins if there is no intermission.

The Palace Theatre Box Office is not open for Albany Symphony events. For more info on Albany Symphony events, call 518-694-3300

Please call ahead on weekends and holidays as hours may vary. The Box Office may open on additional days and hours for special events and on sales. For information, call 518-465-4663 during regular business hours.

How to Purchase Tickets:

  • In person during normal business hours at the Palace Theatre Box Office located at 19 Clinton Avenue in Albany

  • Online at

  • Service fees apply.

  • Palace Members have additional purchase options. Click here to learn more.

Payment Methods:

We accept CASH and all major Credit Cards (Mastercard, VISA, American Express & Discover).
Checks are not accepted at the Palace Theatre Box Office for any purchases.

Additional Information

Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party resellers (such as brokers or individuals) we strongly recommend that you purchase tickets directly through Ticketmaster, authorized partners or from the Palace Theatre Box Office to ensure ticket authenticity.

Reduced Ticket Fees

Members of the Palace Theatre receive personalized service directly through the Palace Box Office and pay minimal to no fees on all phone and online orders dependent upon membership level. Visit our Membership page to learn how to join.


Accessible seating is available on the Orchestra level at the Palace Theatre.  Tickets for accessible seats may be purchased by calling the Box Office at 518-465-4663.

Will Call

A Will Call window is located in the lobby at the Palace Theatre. Will Call opens one hour prior to the performance at the Palace.

Ticket Fraud

Where you buy your ticket matters. Ticketmaster Verified Tickets are available directly from Ticketmaster, or may be purchased at the Palace Box Office. Ticketmaster Verified Tickets are 100% authentic and provide guaranteed access into the theatre, including Fan-to-Fan Resale Tickets. If you have questions about an offer from any other reseller or discount platform, please call the Palace Box Office at (518) 465-4663 to confirm. 

Lost, Stolen or Damaged Tickets

The venue is not responsible for lost or misplaced tickets. Customers who purchased their tickets through Ticketmaster should call 800-745-3000 and follow the prompts for a customer service representative. Customers who purchased their tickets through the venue should call the Box Office at (518) 465-4663 during regular business hours.

Service Fees

Ticket prices include a facility fee to ensure the continued maintenance and preservation of the historic Palace Theatre. Additional fees may be charged based on TicketMaster policies and on the point of sale used by the patron.