Box Office

Palace Theatre Box Office Info

The Palace Box Office is located at 19 Clinton Avenue, just two doors up the block from the main theatre entrance. 

Regular Hours

The Palace Box Office is open Monday through Friday from 10 AM to 6 PM. On Saturdays and Sundays with performances, the Box Office will open 3 hours before curtain and will typically remain open 1 hour after curtain.

The Box Office may open on additional days and hours for special events and on sales. For information, call 518-465-4663 during regular business hours.

How to Purchase Tickets:

  • In person at the Palace Theatre Box Office located at 19 Clinton Avenue in Albany

  • Online at

  • Ticketmaster Charge-By-Phone at 800-745-3000

  • Service fees apply.

  • Palace Members have additional purchase options. Click here to learn more.

Payment Methods:

We accept CASH and all major Credit Cards (Mastercard, VISA, American Express & Discover).
Checks are not accepted at the Palace Theatre Box Office for any purchases.

Additional Information

Reduced Ticket Fees

Members of the Palace Theatre receive personalized service directly through the Palace Box Office and pay minimal to no fees on all phone and online orders dependent upon membership level. Visit our Membership page to learn how to join.


Accessible seating is available on the Orchestra level at the Palace Theatre.  Tickets for accessible seats may be purchased by calling the Box Office at 518-465-4663.

Will Call

A Will Call window is located in the lobby at the Palace Theatre. Will Call opens one hour prior to the performance at the Palace.

Ticket Fraud

Where you buy your ticket matters. Ticketmaster Verified Tickets are available directly from Ticketmaster, or may be purchased at the Palace Box Office. Ticketmaster Verified Tickets are 100% authentic and provide guaranteed access into the theatre, including Fan-to-Fan Resale Tickets. If you have questions about an offer from any other reseller or discount platform, please call the Palace Box Office at (518) 465-4463 to confirm. 

Exchanges & Refunds

Refunds are issued ONLY in the event of a show cancellation or date change. To receive a refund, tickets must be brought to their original point of purchase, refunds cannot be given at any location except where tickets were originally purchased. Refunds are available up to one year from the original performance date. There are no exchanges offered on any purchased tickets. There are no refunds or exchanges for any reason for complimentary tickets. Purchases of Memberships may not be refunded for any reason.

Lost, Stolen or Damaged Tickets

The venue is not responsible for lost or misplaced tickets. Customers who purchased their tickets through Ticketmaster should call 800-745-3000 and follow the prompts for a customer service representative. Customers who purchased their tickets through the venue should call the Box Office at (518) 465-4663 during regular business hours.

Service Fees

Ticket prices include a facility fee to ensure the continued maintenance and preservation of the historic Palace Theatre. Additional fees may be charged based on TicketMaster policies and on the point of sale used by the patron.