Frequently Asked Questions

Tickets can be purchased at the following locations for Palace Theatre Events:

• The Palace Theatre Box Office, located at 19 Clinton Ave (two doors up from the main theatre entrance)
• Online at Ticketmaster.com
• Ticketmaster Charge-By-Phone at 800-745-3000

Click here to learn more about our box office procedures.

The venue is not responsible for lost or misplaced tickets. Customers who purchased their tickets through Ticketmaster should call 800-653-8000 and follow the prompts for a customer service representative. Customers who purchased their tickets through the venue should call the Box Office at (518) 465-4663 during regular business hours. Lost tickets are subject to a reprint fee of $5.

In most sections of the theatre, seats are numbered non-consecutively in even or odd increments (i.e. 101, 103, etc.). Please be assured that these seats are, in fact, next to one another, and you will not be separated from your party. 

Tickets can be picked up in the Box Office beginning one hour prior to the performances.

Group Rates and Discounts are available for some of our performances. Click Here for more information.

Wheelchair accessible seating is only available on the Orchestra level at the Palace Theatre. Tickets for accessible seats may be purchased while available at Ticketmaster.com

If you experience any issues, please call the Palace Theatre Box Office at 518-465-4663 during regular business hours.

Accessible parking is limited in the vicinity of the Palace Theatre. If possible, please try and make plans to have someone drop you off in front of the theatre if you have special needs. For specific parking inquiries, please call the Box Office at (518) 465-4663.

No, due to the historic nature of the theatre, we do not currently have elevator access for patrons.

The Palace Theatre has a limited number of hearing assistance devices available for loan. Please see the House Manager in the main lobby to acquire one. A driver’s license is required as “deposit” for the device until returned.

Doors open 1 hour prior to showtime unless otherwise stated.

NO outside food or drink is allowed in the Palace Theatre. The Palace offers concession sales that provide our patrons with beverages (Soda, Coffee, Water, Beer, Wine & Liquor), snacks, and fresh popcorn to enjoy during your visit.

There are several Bar and Concession stands throughout the lobby areas including the main lobby, back orchestra, mezzanine and for certain shows, the lobby area between the downstairs restrooms.

The Palace Theatre does not have coat check services available.

For many performances, latecomers will be directed to their seats by an usher upon arrival. For select performances (symphony, dance, and musicals) latecomers may need to remain in the rear of the theatre until an intermission or break in the performance.

Every seat in the Palace is a great one! However, if you have seating preferences, we suggest purchasing tickets as early as possible to allow yourself the most flexibility in your seating.

The Palace Theatre generally allows cameras (no professional lenses and NO flash photography) to performances. However, we are obligated to honor specific artists' policies regarding camera & recording restrictions. Please call ahead to 518-465-4663 to inquire about the camera policy for the show you are attending. Camera policy details will often be posted throughout the theatre at events. Palace security reserves the right to ensure artist restrictions are adhered to.

We do not have an ATM on site, however our concession stands, bars and merch tables accept cash and all major credit/debit cards.

SECURITY

Guests attending all Palace Theatre events will be subject to search of their person and/or possessions including women's handbags of normal size, which may be allowed entry after such search. Be advised that bags, backpacks, luggage, coolers, parcels, briefcases, and like articles will be strictly prohibited from our facility.

Prohibited Items:

• NO Weapons of any kind including pocket knives, pepper spray, self-defense Tasers or any self-defense weapons
• firearms (Off Duty Law Enforcement, Security Guards and Concealed Weapon Permit Holders are not permitted to carry in the theatre)
• laser pens / pointers
• outside food or beverage, including water
• laser pens / pointers
• signs / flags / banners
• over-sized bags or backpacks
• outside food or beverage, including water
• cans or bottles
• alcohol
• illegal drugs / substances
• audio / video recording devices (unless specifically allowed by the performer)
• tablet computer / ipads
• selfie sticks /tripods
• cameras with external flash or interchangeable lenses (no professional photography) Note: for some events, cameras or any type and/or flash photography may be prohibited
• noise making devices
• fireworks
• beach balls or projectiles
• skateboards / scooters / roller blades
• pets (except service animals)
• balloons, and
• any item that may infringe on the safety or enjoyment of others, or could cause damage to the facility

Patrons with prohibited articles will be turned away at the entrances, and no storage or "check-in area" will be provided for such items.

The Palace Theatre is committed to providing a safe, secure and enjoyable environment for our guests, staff and performers during all performances and events. Enforcement will be without exceptions.

If you are found impaired at the door, security will not allow you to enter the venue. Event staff reserves the right to refuse entry to anyone. Please come with a smile and be prepared to enjoy a fun filled night.

We reserve the right to refuse entry to anyone. If you see something that concerns you, please say something to our Management or Security so we can ensure the best experience possible.

Yes, Gift Certificates for the Palace Theatre can be purchased in person and over the phone at the Palace Box Office located at 19 Clinton Avenue. All gift certificates must be redeemed in person at the Palace Box Office. For more information about gift certificates, call the Box Office at 518-465-4663.

To report or inquire about a lost or stolen item during your visit, please call the Box Office at 518-465-4663.

Call 518-465-3335 ext. 121 or Click HERE.

For booking and rate information or to setup an Event call Kevin Johnson, Executive Director, at (518) 465-3335 ext. 115 or email kjohnson@palacealbany.org

Click Here for more information on volunteering.

Click HERE for our educational options.

Find directions to the theatre HERE.

Click here for detailed information about various parking options around the Palace Theatre.