The venue is not responsible for lost or misplaced tickets. Customers who purchased their tickets through Ticketmaster should call 800-653-8000 and follow the prompts for a customer service representative. Customers who purchased their tickets through the venue should call the Box Office at (518) 465-4663 during regular business hours. Lost tickets are subject to a reprint fee of $5.
In most sections of the theatre, seats are numbered non-consecutively in even or odd increments (i.e. 101, 103, etc.). Please be assured that these seats are, in fact, next to one another, and you will not be separated from your party.
Wheelchair accessible seating is only available on the Orchestra level at the Palace Theatre. Tickets for accessible seats may be purchased while available at Ticketmaster.com
If you experience any issues, please call the Palace Theatre Box Office at 518-465-4663 during regular business hours.
Accessible parking is limited in the vicinity of the Palace Theatre. If possible, please try and make plans to have someone drop you off in front of the theatre if you have special needs. For specific parking inquiries, please call the Box Office at (518) 465-4663.
The Palace Theatre has a limited number of hearing assistance devices available for loan. Please see the House Manager in the main lobby to acquire one. A driver’s license is required as “deposit” for the device until returned.
NO outside food or drink is allowed in the Palace Theatre. The Palace offers concession sales that provide our patrons with beverages (Soda, Coffee, Water, Beer, Wine & Liquor), snacks, and fresh popcorn to enjoy during your visit.
There are several Bar and Concession stands throughout the lobby areas including the main lobby, back orchestra, mezzanine and for certain shows, the lobby area between the downstairs restrooms.
For many performances, latecomers will be directed to their seats by an usher upon arrival. For select performances (symphony, dance, and musicals) latecomers may need to remain in the rear of the theatre until an intermission or break in the performance.
Every seat in the Palace is a great one! However, if you have seating preferences, we suggest purchasing tickets as early as possible to allow yourself the most flexibility in your seating.
The Palace Theatre generally allows cameras (no professional lenses and NO flash photography) to performances. However, we are obligated to honor specific artists' policies regarding camera & recording restrictions. Please call ahead to 518-465-4663 to inquire about the camera policy for the show you are attending. Camera policy details will often be posted throughout the theatre at events. Palace security reserves the right to ensure artist restrictions are adhered to.
Guests attending all Palace Theatre events will be subject to search of their person and/or possessions including women's handbags of normal size, which may be allowed entry after such search. Be advised that bags, backpacks, luggage, coolers, parcels, briefcases, and like articles will be strictly prohibited from our facility.
Prohibited Items:
NO Weapons of any kind including pocket knives, pepper spray, self-defense Tasers or any self-defense weapons
firearms (Off Duty Law Enforcement, Security Guards and Concealed Weapon Permit Holders are not permitted to carry in the theatre)
laser pens / pointers
outside food or beverage, including water
laser pens / pointers
signs / flags / banners
over-sized bags or backpacks
outside food or beverage, including water
cans or bottles
alcohol
illegal drugs / substances
audio / video recording devices (unless specifically allowed by the performer)
tablet computer / ipads
selfie sticks /tripods
cameras with external flash or interchangeable lenses (no professional photography) Note: for some events, cameras or any type and/or flash photography may be prohibited
noise making devices
fireworks
beach balls or projectiles
skateboards / scooters / roller blades
pets (except service animals)
balloons, and
any item that may infringe on the safety or enjoyment of others, or could cause damage to the facility
Patrons with prohibited articles will be turned away at the entrances, and no storage or "check-in area" will be provided for such items.
The Palace Theatre is committed to providing a safe, secure and enjoyable environment for our guests, staff and performers during all performances and events. Enforcement will be without exceptions.
If you are found impaired at the door, security will not allow you to enter the venue. Event staff reserves the right to refuse entry to anyone. Please come with a smile and be prepared to enjoy a fun filled night.
We reserve the right to refuse entry to anyone. If you see something that concerns you, please say something to our Management or Security so we can ensure the best experience possible.
Yes, Gift Certificates for the Palace Theatre can be purchased in person and over the phone at the Palace Box Office located at 19 Clinton Avenue. All gift certificates must be redeemed in person at the Palace Box Office. For more information about gift certificates, call the Box Office at 518-465-4663.
For booking and rate information or to setup an Event call Kevin Johnson, Executive Director, at (518) 465-3335 ext. 115 or email kjohnson@palacealbany.org